Knowle House Surgery
4 Meavy Way, Crownhill, Plymouth, England, PL5 3JB Also known as: Knowle House 23 reviewsReviews
After seeing Helen about diabetes i came out of the surgery,feeling positive and good about myself.What a lovely friendly professional lady.The young lady at reception was really nice too.
I would like to leave feedback regarding my appointment on 14/5/21.
I was booked in for a smear test and I feel that I have to share how fantastic the nurse was who carried out the appointment.
I get extremely anxious about having this procedure but the nurse took her time talking to me about my worries, she made me feel like I was in control and she didn't make me feel rushed.
I am so disappointed that I can't remember her name but she had short brown hair and my appointment was at 10:15 so hopefully you can use that information to pass on my thanks to her.
They are terrible doctors. Dont listen to you or any concerns. Can’t be bothered to do any diagnostic testing. I feel this surgery bar 2 doctors fob you off.
PAfter having a mini stroke a medication change was required. A doctor called and it was agreed that said medication would be at the pharmacy to pick up next day. Pharmacy had not received the prescription so called reception at the surgery and a "token" for the medication was going to be issued.
NOW the problem grows. Wrong medication requested by receptionist. I explained this token was wrong to reception and stated what medication and why prescribed and by which doctor and when. This had to be repeated at least 5 or 6 times as she clearly had her own agenda and I was an idiot! I explained I was a nurse and had even been a nurse prescriber and so did actually know what medication was prescribed. Another receptionist was summoned who typically treated me as an idiot who did not know what medications I had been prescribed. I suggested they sort it out and left. On way home a disgruntled receptionist called and after my explaining again twice was asked if I meant a completely different medication as "most patients don't know what they want". End call after my saying again don't call until sorted. Later my GP called to apologise as it had been messed up by the surgery but now corrected. However snotty message received stating my behaviour was un-respectful to nhs and a warning had been put on my notes. My reply is not repeatable!
Receptionists here are normally good but the two I dealt with on that day are unhelpful and have a rather overinflated opinion of themselves and their role as stated believe all patients are stupid who font know what they need. Respectful nhs receptionists??????called practice management whose attitude is my staff are always in the right and that patients even if frustrated by poor service and overinflated egos of certain receptionists should not show it!!
I had to make 13 phone calls before I got through today, and when I did the receptionist could not find my records for a further 10 minutes. Its been like this for months, its a joke, I am looking to find a new practice
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