Knowle House Surgery

Knowle House Surgery 2023-03-08 Person 2 5 0

I'm not happy as I got told I will get a text message as me being DEAF... And I never did I had to phone back up 5 times... all they keep saying yes u got the text when I NEVER did... not very good for a deaf person who can't use the phone full stop I use text relay and all they had to do phone me by text relay.... not happy at all it me dealing with all this....

Do what I have ask let me kw by text message

Knowle House Surgery 2022-10-11 Person 1 5 0

The issue over several months is prescriptions are not fulfilled,prescription lost and a real lack of communication.Not everyone has a computer to do online business. I have not seen a Doctor in 3 years.It really is a post code lottery and Knowle house surgery performance is very poor.

The prescription system needs to be organised better.

Knowle House Surgery 2022-08-30 Person 1 5 0

Very poor lack of communication, Going around in circles trying to make contact and follow up on tests.

Communication!

Knowle House Surgery 2022-06-11 Person 2 5 0

I have a couple of mental health conditions that have plummeted during the last couple of years. A severe anxiety disorder and depression. I have been treated for the depression with medication but not for the anxiety disorder. Re the depression my condition has gotten so bad i rarely now get out of bed and cry almost 24 hours a day. I have begged for face to face appt with my gp and cannot get one. There is now a permanent online solution that i thought would be removed once everyone got back to normal but it seems the surgery likes not having to see people in person. After filling in the complicated form i got a call a couple of days later from a nurse i did not know and who does not know me. I informed her i wished for a face to face with my gp dr mair but it was ignored and glossed over. I politely told them i did not wish to speak with them. I have no idea who they are. I am entitled to see my doctor face to face at least once in 2 years or more. I have made it clear my condition is in a very poor state and still they will not give me a face to face. Dr Mair is one of the best gps i have every had. she is kind, empathetic and understanding so this makes the refusal to even contemplate a face to face so upsetting. I have no idea whether to stop my medication because it is no longer working. I have a lump on my arm under the skin that is slowly growing and even that was not a face to face and was diagnosed via email. That has left me very concerned but nothing i can do about it. I have no idea what to do now as my condition quite quickly deteriorates. We are helpless.

Give me a face to face appointment. Mental health is not a trivial thing and needs face to face help. I have been asking for just one face to face in more than two years. It is appalling that my condition is worsening because nobody will help me with it. It is also confusing coming from a surgery i have always considered to be amazing with amazing doctors, especially doctor mair.

Knowle House Surgery 2022-04-13 Person 3 5 0

AS BELOW

WHY WERE WE NOT EMAILED ABOUT THE CHANGES TO YOUR CAR PARK SYSTEM. I OFTEN PARK AND PICKUP PRESCIPTIONS FROM THE CHEMIST. LAST TIME ON 28/03/22 I STAYED FOR 10 MINUTES AND GOT A £60 FINE FOR MY TROUBLE. NOW AND AGAIN THE CAR PARK MIGHT BE BUSY, BUT PEOPLE ARE ON THE MOVE ALL THE TIME. NOW ITS £60 I HAVE NOT GOT, PLUS IT MEANS PARKING ON DOUBLE YELLOWS AND RISKING THAT! WHATEVER PROBLEMS YOU FEEL YOU HAVE WITH PARKING, THIS IS A MASSIVE BLOW FOR YOUR PR.