Kings Medical Practice

Kings Medical Practice 2019-12-13 Person 1 5 0

Trying to get an appointment from Wednesday I called every day 8am waiting to be answered for 20 minutes and then told that to call back tomorrow and today again told me to call back on Monday. I've had a surgery on Tuesday and needed to contact the doctor but still waiting it is absolute disgrace how the reception don't care at all.

Kings Medical Practice 2019-10-14 Person 5 5 0

Its difficult to get to see the exact Dr you want but alternatives are offered - i recomend the surgery x

Kings Medical Practice 2019-06-06 Person 3 5 0

The sit and wait is good for quick appointments but your still sat there ages and when you have work and kids going to school it’s hard I need a prescription review and have to book a sit and wait as no normal appointment available

Kings Medical Practice 2019-03-04 Person 2 5 0

I am very disappointed with the telephone service now at this practice. It is literally impossible to get through to speak to anyone, I have tried numerous times to order my repeat prescription only to get a computerised message asking me to leave my details, which I have done. The message says they'll get back to you within 24 hours but no one does. This has happened numerous times, the last time I hadn't had a reply so called in to the practice to see what the problem was only to be told the prescription had been sent to the pharmacy. This is just not good enough. Is it because the practice has got too big and there's not enough staff? I'm in my 60s and from birth I was registered on Princess Street with Dr Twist/ Walker where this practice began and up until recently I've been happy with the service I've had but it's going downhill now and from the comments I'm hearing from others, something needs to be done.

Kings Medical Practice 2018-10-11 Person 1 5 0

i live alone and have come off Pregabalin as I felt unwell and could not get an spot. I have had suicidal thoughts but managed to deal with them - alone. This morning however I was in a bad way - personal and work issues. I called for an appt as advised by NHS and could not get one. Search receptionist wound me up more and in the end I put the phone down . I feel a bit better now but I you really need to understand and help people with mental illnesses