Keele Practice

Keele Practice 2022-10-14 Person 3 5 0

I was a couple of minutes late..due to new roadworks. I spoke with the receptionist and explained I needed a blood sample taking before seeing Dr Byrne. I was sent to wait upstairs. Being my first visit to the practice I assumed the blood clinic was there. After waiting around 5 minutes Dr Byrne popped his head out of his office and called my name. I was in for a prostate review. I was asked by the doctor if I had had my bloods done as he asked when making the appointment over the phone. I said that I had told the receptionist this and thought I was waiting to get that done when sent upstairs. To cut the story. The Doctor was unable to conduct the appointment as I had to have my blood done before the appointments not after as the readings would be wrong after an examination. I was later seen by the blood nurse but then had to make another appointment to see the doctor ..a week later. I asked if the appointment time etc would be text to my phone as my previous practice had done, being a septuagenarian I tend to forget a little, I was told "Yes"...but a day later I am still waiting....But I received a text asking how my appointment went!! The short appointment with Dr Byrne was positive, informative and reassuring.The staff I spoke with were friendly...But the rest was somewhat chaotic. I hope my next visit is more as I would expect.

If Text appointments is not done at the practice please say so and then I would be able to ask for an appointment time and date to be written on paper and given to me.

Keele Practice 2022-09-09 Person 4 5 0

Dr Clarson is amazing and always listens and does what he can to help. Dr Laura is lovely too.

To get an appointment you have to ring at 8am exactly, a few minutes later they're gone. Which doesn't work with chronic illness, children, work etc especially if you're waiting for half an hour in the queue. they do have them available though.

Keele Practice 2022-09-09 Person 5 5 0

Really great service from the receptionist, friendly and really helpful with my questions and managed to get me an appointment really quickly. The GP who I had an appointment with was really kind and made sure to take the time to inform me of everything that I asked of and I could tell that they really cared.

N/A

Keele Practice 2022-09-09 Person 4 5 0

Wonderful team with empathy!

I think the practice adapts to the needs of the patients. I have been with you for 24 years. All the teams wonderful. Thank you

Keele Practice 2022-09-09 Person 5 5 0

Absolutely amazing surgery…. Friendly receptionists, fantastic doctors and nurses all of them are brilliant but Dr Clarson is so kind caring and genuinely cares and gives the best treatment… never feel rushed. They are also spot on with any developments sending texts when action is needed eg flu jabs, blood results etc… best surgery in the area

Nothing!