Hudson (seymour House)

Written by a patient

I have been a patient at this practice for over 30 years. The doctors have always been very good. The reception staff used to be very helpful & the appointment system was excellent. However, over the last year things have gone down hill. The appointment system has gone backwards making it very difficult to get or make appointments over the phone. The automated service has now been removed & on top of that there has been a change in reception staff & I find a couple of them rude, arrogant & most unhelpful. Their telephone manner needs addressing. As a result of this I have changed practises. Such a shame as unfortunately although the doctors are very good to get past the unhelpful receptionists, who at times are incompetent, is not easy. Having said that their are still a couple of the original receptionists that are polite & friendly but they are not always there.

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Written by a patient

Reception has become more personal, friendly and obliging than previously. There is a great team now in reception which makes going to see your doctor easier nd much, much more pleasant. The doctors which I have seen there, four in total are very obliging, and do not rush you. Dr. Hudson is a real character! I like him, though it takes time to get to know his manner, like anything worthwhile...I guess? He is the Practice Primary Doctor and rightly so. I recommend this Practice from my own experiences, both in this one and from my experience as a patient at ' The Vineyard Surgery' and at 'Queens Road Surgery', Richmond upon Thames prior to 'Seymour House.' I sincerely hope this review was helpful to you. Hanna-Louise

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Written by a patient

The surgery closes every day in the middle of the day for 2 hours for "admin purposes". The phone often rings and rings and is not always answered. The automated booking service never works for me (on the phone), likewise the electronic system never works wither - not recognising the login details. I have had to get new logins twice and it still doesn't work. Reception staff are not very friendly or helpful and always look harassed. Rarely look up to say "I'll be with you in just a moment..." .

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Written by a patient

Friendly and easy to get an appointment

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Written by a patient

I had appointments with both the nurse and the doctor and both were very kind and patient with me. The receptionists were extremely helpful and spent a lot of time sorting out a problem with the heart hospital I had visited the previous day, and also searching through my medical records to find out whether I had been prescribed a particular medication in the past. My issues were quite complex at this appointment but everyone took a lot of time and care to make sure that everything was resolved by the time I left. I never felt at any time that they were trying to rush me along, and nothing was too much trouble for any of the staff. I always get excellent service at this surgery.

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