Share review of Hudson (seymour House)

Hudson (seymour House) 2017-09-04 Person 2 5 0

I have been a patient at this practice for over 30 years. The doctors have always been very good. The reception staff used to be very helpful & the appointment system was excellent. However, over the last year things have gone down hill. The appointment system has gone backwards making it very difficult to get or make appointments over the phone. The automated service has now been removed & on top of that there has been a change in reception staff & I find a couple of them rude, arrogant & most unhelpful. Their telephone manner needs addressing. As a result of this I have changed practises. Such a shame as unfortunately although the doctors are very good to get past the unhelpful receptionists, who at times are incompetent, is not easy. Having said that their are still a couple of the original receptionists that are polite & friendly but they are not always there.