Horsman's Place Surgery

Written by a patient

Only complaint is having to wait ages on the phone to get an appointment, took 20 minutes this morning, was told I was number 9 in the queue, then heard nothing further about my progress in the queue, was about to hang up when I was then told I was being transferred, other than that, it's a good surgery.

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Written by a patient

Nurses Susan and Janet have been very helpful in their advice and carrying out bandaging to my leg ulcers which has helped the healing process. Their personalities are always warm and welcoming.

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Written by a patient

This is generally a very good surgery which offers an excellent range of treatments and services. Being able to access services such as blood tests and special clinics in a local surgery is a very good idea The doctors and support staff are friendly, sympathetic and helpful. The phone booking service for appointments is not very efficient. There is an automated queuing system which does not provide enough information (such as anticipated waiting time). It has become more difficult to get an appointment, but I think this reflects the additional pressures on the service, and is likely to be the same everywhere.

Recommend

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Written by a patient

All staff are quite wonderful and helpful

Recommend

Involvement

Cleanliness

Staff

Appointment