Hollymoor Medical Centre

Hollymoor Medical Centre 2019-03-13 Person 1 5 0

I was at this surgery for 20 years never had any problems. But it was getting hard to get an appointment and receptionists are so rude and very unhelpful. So I decided to change my doctors who I’m very pleased with all the receptionists are amazing and so friendly never have a rude one. And they are very helpful I’m a happy where I am now

Hollymoor Medical Centre 2018-11-20 Person 2 5 0

This morning 18/11/2018 I have called over 50 Times from when the phone lines open at 8am however it’s constantly engaged, the appointment system is a joke and I had having to see a doctor so very rarely I will try and get an appointment but on then rare occasions I cannot even get into contact with the surgery and normally when I get through I am told to call back the next day at 8am however I cannot get through for 8. Absolute joke of a surgery

Hollymoor Medical Centre 2018-07-08 Person 4 5 0

Need better access to prebook appointments for routine appointments. Very inflexible unless you want a same day appointment which you often can't get because you are on hold until all the appointments are fully taken up

Hollymoor Medical Centre 2018-05-27 Person 1 5 0

Absolutely disgraceful patient care, receptionist is obnoxious and extremely rude. Can never get an appointment. Can never get to speak to either a doctor or practice manager. They lie to their patients...... appalling service and doctors surgery. How on Earth are you still practicing!!!! Best off without you, so glad I left to a much more professional practice with manners and compassion!!!!

Hollymoor Medical Centre 2017-12-21 Person 2 5 0

The receptionist are really helpful but I have had a bad experience with Dr R Elledge so will now be changing to a different Drs surgery. I have hardly ever used the nhs in my whole life. I started having a really stressful time and was, I believe, suffering from stress and depression and I still am. The Dr that I saw had no sympathy and offered no help. She made me feel as though I was making it up to get out of work. I’ve worked since I was 16 and never needed a drs note before. Dr R Elledge needs more training on dealing with people who are suffering with mental health issues, I felt like if I was an extremely vunarable patient the way she made me feel and the non support she offered I could have actually walked out of that appointment and done something harmful to myself. I am now having to get help privately. I hated going to drs before this experience and now I have been totally put off. Please train this Dr so that nobody else has to have an experience like this when suffering from mental illness.