Holbrooks Health Team

Holbrooks Health Team 2019-01-29 Person 5 5 0

Receptionist very professional and helpful. Doctor S.Quelch, friendly, good listener, excellent G.P.

Holbrooks Health Team 2018-09-25 Person 2 5 0

Receptionists are poor. Besides this I'm told to phone back daily for an Appointment. They will try there best to send me to out of hours appointments. Extremely poor services and they obviously don't have enough staff as they can't give me A appointment. The best thing is they are still taking on more patients. They need to try catering for the ones they have first. 30 years I've been with the surgery but leaving now. SO so poor.

Holbrooks Health Team 2018-02-13 Person 3 5 0

To phone the surgery is always hard to get and answer and get an appointment. Prescriptions go missing. Results go missing ano when contacted PALS they confirmed that the results had been sent. Still in pain still not had issue resolved. Some people need double the time so if people should be given option for double appointment. These problems have been on going for to long and the practice manager should be looking for ways to resolve this. The positives are that you now call on the day for appointments (if able to get through) and medication checks for repeat medication is now being done by the pharmacist at the surgery. I foundon't this a really good system as he is very professional and friendly. I felt confident that he knew what questions to ask and he also ordered blood test so the doctor had these ready when I later booked an appointment. This is going to save the doctors and patients a lot of time. Maybe also a triage nurse would helpful as many have simple infections etc that she could deal with overseen by a doctor.

Holbrooks Health Team 2017-04-21 Person 1 5 0

Despite waiting 100 minutes for a Doctor's appointment, I was shocked that there was only one receptionist on the counter which made it very difficult to make an enquiry. At any given time there were between 6 to 8 people waiting in the queue to be seen. I was frustrated for the receptionist who had to deal with a number of tasks including checking patients in, dealing with enquiries, dealing with time complaints, taking in and signing for deliveries, searching for prescriptions which hadn’t been completed by the medical professionals all at the expense of customer satisfaction. I tweeted my dissatisfaction, and after 45 minutes I received this response: “Hi * you’re messaging using social media. This isn’t a complaints forum, if you wish to make a complaint please use the appropriate means where your request can be looked into appropriately and a desired outcome achieved. Regards HHT” Twitter is considered an accepted way of airing grievance and dissatisfaction - especially as this was minor and did not include medical specific information. I did not appreciate the way I was berated for using social media when they state on their website: “Patient Feedback Use any method you like! In writing, via email, our Facebook or Twitter or just in person. Remember, the best way to improve our service to you is for us to hear your views!” I was at no point offensive or rude, however I did highlight shortcomings in their service. Is this why they blocked me and others from their twitter feed. As an NHS body this is highly unprofessional, especially when you profess to receive feedback via twitter. Their CQC report ratings for this kind of complaint is terrible and I wonder if they are hiding criticisms.

Holbrooks Health Team 2016-12-12 Person 1 5 0

Awful surgery. Have waited an hour hour my appointment time twice before. Takes hours to get through to a receptionist. Called up early November for a doctors appointment to be told the next available appointment at the surgery was at the end of December. I was given he option of an appointment in another part of Coventry, despite the fact I live in Bedworth, I am six months pregnant and don't drive. Every single time I call I give my phone number and date of birth, this is before I even get through to a receptionist to book an appointment when I have to give this information again.