Holbrooks Health Team 2018-02-13 Person 3 5 0

To phone the surgery is always hard to get and answer and get an appointment. Prescriptions go missing. Results go missing ano when contacted PALS they confirmed that the results had been sent. Still in pain still not had issue resolved. Some people need double the time so if people should be given option for double appointment. These problems have been on going for to long and the practice manager should be looking for ways to resolve this. The positives are that you now call on the day for appointments (if able to get through) and medication checks for repeat medication is now being done by the pharmacist at the surgery. I foundon't this a really good system as he is very professional and friendly. I felt confident that he knew what questions to ask and he also ordered blood test so the doctor had these ready when I later booked an appointment. This is going to save the doctors and patients a lot of time. Maybe also a triage nurse would helpful as many have simple infections etc that she could deal with overseen by a doctor.