Highcroft Surgery

Written by a patient

The Same Day Sit & Wait Clinic is exemplary & credit to the Practice. I must confess the appointment system used to be better. At one time patients could book up to 3 months in advance. I have questioned the current system and was told it is no longer actioned because people made advance appointments and then didn't turn up which of course is costly. My suggestion is: Bring back this system and, for people who don't turn up, put a signal against their name to indicate they are not permitted to book more than one month in advance. This way only they are penalised and not those of us who honour our appointments.

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Involvement

Cleanliness

Staff

Appointment

Written by a patient

I have phoned the surgery 3 times this week to try and arrange a routine appointment. Each time I am told there are no routine appointments avaialable and I can either come to the drop in centre (which I have used before and spent 4 hours waiting) or I can ring again the following day to see if any are available. Today I have been told no appointments for this week and to try again tomorrow to see if I can get one for next week. I don’t understand why I can’t have an appointment arranged for next week without having to ring every day to be told they can’t do it I work full time, and before you tell me I could go to a chemist I have already tried that and they said I need to see a GP. Also to be told from the receptionist that if I can’t wait then I should go to A&E is ridiculous. It’s time that someone looked at the appointment system which clearly isn’t working and made some improvements

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Involvement

Cleanliness

Staff

Appointment