Hereward Group Practice

Hereward Group Practice 2023-06-16 Person 4 5 0

I asked to speak to a doctor regarding a procedure that was concerning me. Dr Taylor was thorough, understanding and took a lot of time explaining things and reassuring me. Came out happy in my decision. Highly recommended.

No

Hereward Group Practice 2020-08-23 Person 1 5 0

1) Discharged from P'Boro. hospital, had to buy own BP machine, no support at health centre, promised a follow up call after submitting results, no follow up even after calling in twice. 2)Needed a sick note for employer, told to contact hospital: Hospital were quite clear...I was discharged into the care of Hereward with full notes, Hereward is required to issue the sick note! 3) Discharge letter states I need an URGENT cardio appointment, you seem oblivious in supporting that, it was around 3 months ago...is there any pro-active support anymore? 4) Angina, an old complaint recurred, as I work shifts no call back took place as would not arrange for my available time; 12 noon to 3pm. Your system would only work if I did not work nights and did not need any sleep...think about it. 5) Developed a hernia, told to call back after covid had eased 4-6 weeks! 6) needed a repeat prescription, tried to order it on the Friday (for next week's delivery to my village Wed.) as I would not have enough medicine to last through the next weekend. Told I would have to wait until next to order as that would be one month since last prescription. 30 day month, 28 days prescription supply add on Wed delivery, = 5 days without prescription medication. Could not get passed this wall so went without.

Your IT/management system is outside reality, it might work for you or the non working community but for those who are outside your rigid/ short sighted programming it certainly does not work. I understand Galletly practice is gaining many of your patients for this reason, guess this must be what you want. 10-15 years ago this practice was excellent and very quick to respond to patient's needs, now it is rigid and inflexible. You will not even arrange a pm call back for the next day for angina! Gave 3 stars for surgery cleanliness going from previous visits as do not know current state, could not get an appointment to see a doctor.

Hereward Group Practice 2019-10-02 Person 2 5 0

Not regular attenders at the surgery but an attempt to make a routine appointment made me feel very disappointed, I was waiting for over 15 mins in a queue and then was answered by a very abrupt unhelpful receptionist who was dismissive of my request to make the appointment on my afternoon off, she did not give me time to explain my requirements and when I specified my request cut me off!, however on all other occasions I have received excellent service from reception, nurses, dispensary and in particular Dr Ashley Norman and Dr Pears. It is a shame one member of staff can spoil it for others.

Hereward Group Practice 2019-04-26 Person 4 5 0

Given time to explain, with mental health issues, not always easy to explain.

Hereward Group Practice 2019-04-26 Person 4 5 0

My care is taken seriously and the doctor(s) respond with the proper care and tests when required.