Hereward Group Practice

Exeter Street, Bourne, Lincs, England, PE10 9XR Also known as: Hereward Medical Centre 1 2 3 4 5 788 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
23rd August 2020


1) Discharged from P'Boro. hospital, had to buy own BP machine, no support at health centre, promised a follow up call after submitting results, no follow up even after calling in twice. 2)Needed a sick note for employer, told to contact hospital: Hospital were quite clear...I was discharged into the care of Hereward with full notes, Hereward is required to issue the sick note! 3) Discharge letter states I need an URGENT cardio appointment, you seem oblivious in supporting that, it was around 3 months ago...is there any pro-active support anymore? 4) Angina, an old complaint recurred, as I work shifts no call back took place as would not arrange for my available time; 12 noon to 3pm. Your system would only work if I did not work nights and did not need any sleep...think about it. 5) Developed a hernia, told to call back after covid had eased 4-6 weeks! 6) needed a repeat prescription, tried to order it on the Friday (for next week's delivery to my village Wed.) as I would not have enough medicine to last through the next weekend. Told I would have to wait until next to order as that would be one month since last prescription. 30 day month, 28 days prescription supply add on Wed delivery, = 5 days without prescription medication. Could not get passed this wall so went without.


Your IT/management system is outside reality, it might work for you or the non working community but for those who are outside your rigid/ short sighted programming it certainly does not work. I understand Galletly practice is gaining many of your patients for this reason, guess this must be what you want. 10-15 years ago this practice was excellent and very quick to respond to patient's needs, now it is rigid and inflexible. You will not even arrange a pm call back for the next day for angina! Gave 3 stars for surgery cleanliness going from previous visits as do not know current state, could not get an appointment to see a doctor.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd October 2019


Not regular attenders at the surgery but an attempt to make a routine appointment made me feel very disappointed, I was waiting for over 15 mins in a queue and then was answered by a very abrupt unhelpful receptionist who was dismissive of my request to make the appointment on my afternoon off, she did not give me time to explain my requirements and when I specified my request cut me off!, however on all other occasions I have received excellent service from reception, nurses, dispensary and in particular Dr Ashley Norman and Dr Pears. It is a shame one member of staff can spoil it for others.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
26th April 2019


Same day appointment given for painful and unpleasant problem which was very good. Dr Listened carefully to my concerns, taking care to understand problems. Tests were done next day showing problem which was treated promptly with phone call from dr.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
26th April 2019


Excellent throughout.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
26th April 2019


Polite staff (reception) excellent doctor Ashley Norman but remember to put blue tac on your stationary order with over 100 posters started around every wall/ door as well as 5 notice board. You don't know where to look.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Hereward Group Practice: http://iwgc.net/ecb6k