Hampton Wick Surgery, 26 Upper Teddington Road, Hampton Wick, Surrey, KT1 4DY
I have been registered with the Hampton Wick Surgery since relocating to the area 25+ years ago. I have always received excellent service efficient, professional and caring. It is true that sometimes it is not possible to arrange an appointment at short notice but a telephone consultation is usually arranged which will suffice or escalate to face to face if necessary. Not only have short term issues been dealt with correctly but my longer term conditions have been controlled and managed well for many years. Some people comment on 'cool' reception staff but I suspect this is due to the expectation of immediate service one when one decides to visit the doctor. This is not always possible, and the reception staff are acting as a 'triage' just trying to prioritise urgency for all patients which is understandable and the correct process. Being the front line they also have a stressful role dealing with all patients. Finally Patients should be patient. This practice looks after everybody in the best manner possible.
I appreciate that I can usually get an appointment within a few days of ringing the surgery. There is an automatic, check in procedure and waiting time is limited. I have found the doctors generally helpful and respectful and careful to explain one's medical condition and discuss procedures and outcomes. Perhaps unrelated to the surgery itself, I have found results of tests slow in being provided and often only after numerous enquiries and chasing up. Similarly letters of referral to specialists are not very efficient either to the consultant or received back. Again I have often had to chase these up.
Rapport with all GP's excellent and kind understanding of my condition. I feel I am being duly prioritised as my condition develops. Some receptionists could be more friendly as there are times when there needs to be greater sensitivity.
Organisation for flu jab session was very impressive indeed. In and out under 3 minutes including paper work!