Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 1 2 3 4 5 573 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 9
 
1 2 3 4 5
28th November 2022


I arrived for my child's appointment which was at 4.30pm and sat and waited 45 minutes to then be told that they no longer could see my son for his injections due to the staff member walking out. Prior to this for another situation I was spoke to very rudely and wasn't listened to why I was calling.


Have been listened to and spoken to appropriately. They would of known of known there was an issue on my arrival and I should of been notified straight away that they could no longer see my son who I had to prepare him for this appointment due to his own issues.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
23rd November 2022


Caroline is amazing x


Nothing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
18th November 2022


I had an ultrasound today at the surgery. I was extremely impressed with Mrs Jenkins competence, thoroughness and professionalism. It is so very refreshing to have found the high standards that the NHS had twenty years ago which is very rare nowadays Thank you Mrs Jenkins


The text sent concerning the time and date of the appointment explained to go to back of building and take a seat. This is not accurate as you actually need to CHECK IN on the screen. There was a man arriving about his eyes. The signage wasn’t clear that he just needed to take a seat and was having difficulty working out what to do

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
2nd November 2022


I have been registered at Greystones practically all my life. I do have a complicated medical history. Not least Chronic Pain & Chronic Pain Syndrome made all the worse by mental health problems. This is difficult for me to understand at times. I have rung the surgery quite a few times. Yes, I panick as so many different interacting drugs. There is a daily triage system if appointment seems urgent. A lot of very good Doctors & Nurses. In addition, there is attached to the Practice a Pharmacist, a minor surgery unit and a Travel Vaccine Clinic. Recently a ' Mental Health' Practitioner' has been added to the Practice. I am reassured by there Care.


Over all the Appointment system for the Practice and their referals to Specialists works very well. I am very worried about the ' Ups & Downs ' of my Mental Health. I am really pleased that we now have a Specialist. No Judgement on Greystones at all. Just seems that Mental health Services always seem to be at the bottom of the queue when it comes to funding. This is very frustrating when you have to wait ages for a mental health appointment.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
1st November 2022


Always on time. Very professional and make you feel comfortable specially when you don't like the needles. Clean and friendly


Nothing really

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2022 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk