Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 1 2 3 4 5 476 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
15th January 2021


Everything was efficient and the doctor was very kind


Nothing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th January 2021


Unfortunately the receptionist has to use an intercom which is not fit for purpose. Much too much interference on the line so extremely difficult to communicate with her. She must be exhausted at the end of her shift. In addition, whenever it rains there is a very large puddle on the road at entrance to surgery. The cars splash you as they go by so impossible to socially distance. Please can you put markers down in the front so people can queue safely and without fear of getting splashed . New to practice but am very impressed with doctors and staff who are extremely helpful, professional and knowledgable Many thanks for great care


Replace old intercom system which will allow two receptionists to operate it as this morning took ten minutes to get through queue Lay out markers for socially distancing outside

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th January 2021


I would like to thank you all for all your care and attention,particularly the COVID injections , it was done very quickly and professionally also with feeling .Thank you all again. Jennifer Montagu


Nothing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th January 2021


My issue was dealt very quickly with an initial phone all appointment due to Covid restrictions and then I was offered an appointment for a minor op within a week. On the day, there were no delays, I felt very safe and everything was explained and done very professionally but with a friendly manner too.


NA

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th January 2021


How lovely to have sue the Asthma nurse Practitioner call me at home for an update & review of my Asthma & treatment plan. Sue didn’t rush me & was happy to answer any concerns I had . Sue also explained all about my pending COVID 19 vaccination & this was very reassuring. Sue also reminder me that if I was worried about my asthma to contact the surgery . Excellent service & thank you sue for all your reassurance.


I was very satisfied

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2020 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk