Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 603 reviews

Reviews

Recommend
Involvement
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4th March 2024


If you need to see a doctor you have first to tell the receptionist what is wrong with you, which can be very embarrassing. She then passes the message to one of the doctors who then decides whether you need an appointment. This is not good enough, ill people need to see a doctor not just receive a phone call. My husband recently had a mild stroke and Grteystone were no help at all, after three telephone calls and a letter explaining things, he eventually got an appointment to see a doctor to follow up with the medication prescribed by the hospital. Are all doctors like this now-a-days?

Suggested improvements
Let patients see a doctor if they need to not just telephone call.

Experience
Involvement
Cleanliness
Staff
Appointment
 
13th February 2024


Helpful staff

Suggested improvements
Nothing comes to mind

Experience
Involvement
Cleanliness
Staff
Appointment
 
31st October 2023


Very good

Suggested improvements
All good

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th June 2023


I find the process of getting an appointment long-winded if using the online form and just long if trying to phone. I guess I am of the generation when we had a family doctor who knew your medical history and was a confident as well as a doctor. I have been able to speak (on the phone) to a pharmacist or in-house to a clinical practitioner (?) but I have not been offered a doctor. Personally I have lost confidence, not in the ability of the doctors but in the ease of seeing someone when I need to. Having said all that, I cannot fault your brilliant team of nurses who have taken my blood and given me injections recently. I realise that things have changed since COVID and there are new ways of doing things but the personal touch has been lost.

Suggested improvements
What I feel is better for me may not be better for someone else.

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment
 
16th May 2023


I get the same brilliant service every time I visit whether it being a routine blood test or appointment with a nurse or doctor a very well organised and run practice.

Suggested improvements
I suppose there is always room for improvements but for me I have none to offer.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk