Greensand Health Centre

Greensand Health Centre 2022-05-21 Person 3 5 0

The receptionist was lovely and I admire the job they do under very difficult circumstances. The acute clinic is excellent and means as a patient I can be seen urgently if I need to be. Dr Franklin is always professional and really shows she cares about her patients as individuals.

I saw a Practice Nurse yesterday for my asthma review at Loose surgery. Unfortunately she did not communicate at all about my asthma which I am having difficulty with due to a current cold. She appeared disinterested in the review and of me as a patient. Nothing was discussed about the two asthma medications I use and whether I am using them correctly or to their best benefit. I was sadly not offered a written or verbal asthma plan which I was disappointed about as I feel I need to know what to do when my asthma worsens.

Greensand Health Centre 2020-01-17 Person 5 5 0

Excellent service provided by HCA carrying out diabetes review which was both professional and informative. Thank you

Greensand Health Centre 2020-01-09 Person 5 5 0

I received a medication review today carried out by Antonio - ANP - and was given excellent service. His attitude was first class and he was easy to talk with. He is an asset to the Practice and the NHS.

Greensand Health Centre 2019-10-24 Person 1 5 0

I phoned up Stockett Lane surgery earlier today to request for a blood test, for a life long medical condition which needs monitoring every 3-6 months. After being in the queue for over half an hour, I was greeted by the receptionist, who quite honestly, sounded like she could not wait to go home. I explained that I was in need of a blood test, to which I was told I am too late to book and I have to phone back tomorrow morning. I am a night worker and therefore struggle to get through to the surgery during working hours - and the ridiculous rules and regulations this surgery follows is diabolical. Where is the flexibility? I dread to think how difficult it is for patients who work 9-5 and have an hours lunch break, the only time in the day to phone up the surgery, for it to be closed for lunch hour themselves. Not even a message can be left. Why is it named a ‘walk in clinic’ if I am unable to walk in and have my blood taken? I went into the surgery myself and spoke to the receptionist, who told me I do not need a blood test, the doctor has written in my notes that I need it annually. But my point is that I am feeling unwell and would like a check up of my levels, but I am not listened to. I have also had great issues with my prescription being sent to Lloyd’s pharmacy. I have spent countless times in the pharmacy and being told they do not have my prescription and it was not sent over. I understand the NHS is under stress, being an NHS worker myself - however this doctors surgery is beyond joke and *most* the receptionists lack people’s skills and simple manners.

Greensand Health Centre 2019-06-04 Person 1 5 0

Phoned in to get an appointment for my child in the morning. Didn't get the now compulsory 'ring back' from triage, rang the surgery again, triage team had left for the day! Receptionist could see we were on the list, but couldn't see a reason why we hadn't been called. This new system doesn't work, you have to phone in the morning to get an appointment, you can't get ill in the afternoon, from the signs in the surgery you can't walk in to request an appointment, you have to phone in. Not great service.