The Highlands, Flitwick, Bedford, England, MK45 1DZ
It is getting more and more difficult to get an appointment. Either by telephone or internet you are likely to find all are already filled - the only way is to turn up at 8.30 and join the queue. You might have to hang around much of the day for an appointment, with a doctor you have never seen before, who doesn't know your medical history, and only has ten minutes to deal with your problem. The " regular " doctors seem always absent, either on maternity leave, on holiday, or attending a conference, leaving the surgery in the hands of doctors who will have moved by the next time you need them. I am left with the feeling that the surgery is starving to death compared to other surgeries in the area.
the triage system often requires two appointment visits to get to see a person who can deal with the presented problem and can lead to extended time scales, people with chronic conditions usually know when they need to see a doctor and do not need to have a treble check on their need. Also they often have to arrange transport and or carers when they go out to have to do that twice is an increased burden that may dissuade them from timely contact and lead to an acute case costing far more in time, money and quality of life.
I'm thinking of changing my Doctors after 15 years. As far as I'm concerned I am of the old school who likes to see "Their Own" Doctor and build up a rapport and confidence in them. I disagree with being expected to see other doctors who don't know me or my health conditions other than by what's on the screen, I want a PERSONAL Service, I'm a human being not a car going in for service , and I want personal attention by someone who knows me. The practice is too big and while that brings many efficiencies of scale, it does nothing for being treated as an individual, which is what I want