Fern House Surgery
125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House 130 reviewsReviews
It’s not always easy to get through have massive call ques
It has got easier since the new telephone system but it is difficult when you are working to have to hold on sometimes it is as long ad 45 minuets.
The receptionists and staffs have been extremely helpful during a difficult and challenging times for me and my family as I undergo a difficult diagnosis and several surgical procedures.
They are always polite and have good interpersonal skills
This is my first ever negative review I have done but unfortunately I really can't recommend anyone registering at this surgery.
My wife has been ill for over 12 months now and trying to get an appointment is impossible. You spend on an average 50 minutes trying to get through to make an appointment to be told that the doctor is fully booked and the next appointment available will be over a month away.
My wife is unable to go out as she needs to be close to a toilet but when you speak to the receptionist and tell them the situation they are rude and abrupt, unfortunately they speak to you as if you are a inconvenience and that they know better, as if they are a doctor.
We will have no choice but to change surgeries or go private if this appalling situation my wife is having to endure is not resolved soon.
If you are looking to register with a surgery in Witham I would recommend you keep well away from Fern House.
Unfortunately the above is the truth, I wish it wasn't.
Attempting to get an appointment by phone is time consuming and not always possible. Using their email system usually means several weeks wait to see doctor of choice so only useful for routine appointments. Timely follow up appointments for Dr of Choice difficult and usually impossible. For those with complicated or multiple conditions seeing an unfamiliar or locum doctor is frustrating when despite feeling unwell it’s necessary to spend time explaining associated problems and symptoms that aren’t within the notes but named Doctor is familiar with.
Resources
Short link to review Fern House Surgery: http://iwgc.net/eb8ru