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Fern House Surgery
2021-08-24
Person
4
5
0
24th August 2021
Attempting to get an appointment by phone is time consuming and not always possible. Using their email system usually means several weeks wait to see doctor of choice so only useful for routine appointments. Timely follow up appointments for Dr of Choice difficult and usually impossible. For those with complicated or multiple conditions seeing an unfamiliar or locum doctor is frustrating when despite feeling unwell it’s necessary to spend time explaining associated problems and symptoms that aren’t within the notes but named Doctor is familiar with.
Suggested improvements
Sort the phone system.
Go back to online booking system for direct booking, eliminating annoying and time wasting vetting by reception staff who decide how ill patients are and whether to allow face to face appointments.
Stop triage by non medical staff, thought medical records were private.