Farnham Medical Centre

Farnham Medical Centre 2025-02-23 Person 1 5 0

This has been my family doctor’s since I was a child I am now 72 yrs old all the best doctors have gone since 2020 the nurse practitioners are lovely and caring the new doctors so so as I really havnt seen one since Covid … the receptionists on the other hand are terrible they are not medically trained to tell me whether I can see a doctor or not and their attitude is terrible and as for the practice manager telling patients to either call back in the morning or phone 111 so she can keep numbers down in the surgery +she won’t even allow you to speak to a doctor for advice in an emergency who does she and the receptionist think they are this implies to the older receptionist s … the younger ones are polite and listen you oldies could learn from them …. No Trust In Farnham Rd Surgery Or Doctors. I myself had a stroke saw a junior doctor who didn’t even pick up on it and sent me home with co codemol I ended up losing half sight in my right eye receptionist kept telling me to see the pharmacy .. my husband w nearly died 2 wks ago the doctor said he had water infection in January 2025 2 days later he was rushed into hospital perforated bowel and sepsis had his GP examined him his abdomen properly where is the care we have no faith in this practice after being let down so badly very sad .

What’s the point they/you-don’t take any notice or listen to the patient

Farnham Medical Centre 2024-11-05 Person 2 5 0

No. Not since the surgery was taken over by 2 other surgeries as well.

Online information for NHS app is disgraceful. Several in person calls and messages via app virtually ignored. Over a year and my permanent thyroxine prescription still not available and no return calls or updates on the app from the Prescription service of this surgery.

Farnham Medical Centre 2024-05-29 Person 0 5 0

I have never encountered such incompetence and ignorance from a doctors surgery in my entire life. They are not my doctors - luckily my own doctors surgery is fantastic so I know the difference. I dealt with this practise on behalf of my mother who was seriously ill with copd and without myself and my sisters intervention and constant desperation in contacting the surgery and other health bodies she would have died much sooner than she did. She was kept waiting for prescriptions and doctors appointments we were fobbed off and lied to. It’s such a long list of shocking errors and terrible treatment I can’t even scratch the surface here. At the end of it all, my mother had been waiting for an appointment for months and I received a telephone call saying she had an appointment - a week after she died. This practise takes on endless patients and promises them the world. They only do it for the funding. To say they’re incompetent is an understatement. I’d leave now if I were you - especially if you’re coming up to 60+ because you’re stuffed if you think they’ll look after you once you start having age related problems

Tell the truth and listen to patients. Remember you’re there to serve the patient, they’re not an inconvenience

Farnham Medical Centre 2022-11-24 Person 0 5 0

Don't waste time and effort completing an online form their usual response is call the doctor which defeats the whole object of online forms as you still have to waste a full morning or afternoon ringing them only to get through and wait yet another hour in a queue then the response is you're put on hold again as the person on the line tells you they don't deal with that!! Explaining what you need simply is like agonising toothache. The people who answer the phone should enrol on a few courses mainly how to improve your listening skills, good manners, courtesy and knowledge of the practice eg forms, etc. In my experience in the last 20 years I have seen none of these only abrupt and rude telephone manner and the problem you called for is never attended to. I have given up and I'm currently looking for a new practice to go to. Enough is enough. I have never had any help from them and have 2 life changing ongoing medical conditions however when you get so desperate with chronic pain and you reach out to them pleading for help their response is a leaflet " how to cope with chronic pain" it's a joke and an insult to the NHS. I was told by a receptionist 12 years ago when I rang up for some blood test results for anaemia " by the way did you know you've got chronic kidney disease" I was totally shocked and immediately booked to see a doctor who told me it's at stage 2 there's no treatment or cure and basically go home that was 12 years ago and it's even got worse now you get no response or help at all. My advice to anyone using this surgery is go to your occupational health doctor if you're employed because he was brilliant and diagnosed my condition very quickly and got me an appointment with a consultant after being treated for the wrong condition for 3 years by my own GP who incidentally prescribed a highdose of ibuprofen 4 times a day for 3 years which is the worst medication you can take if you already have chronic kidney disease! So don't rely on them to check your medical history as they obviously don't. I'm fed up and tired with the incompetence. Be prepared for no help at all and a lot of time wasted and stress. This has got to be the worst doctors surgery in South Shields.

Listened! Helped me!

Farnham Medical Centre 2021-09-15 Person 0 5 0

I was directed by the 111 website to contact my doctors. I needed advice about my son who has covid but also a separate medical problem. I was told I couldn’t speak to a doctor for advice because he had covid- even though the advice I wanted wasn’t related to covid. I was told that I had to ring 119 instead. It’s an absolute disgrace that patients who have managed to get through to the receptionist (which isn’t easy in itself) are then passed on- especially when they have concerns about their child!

Actually caring about the needs of your patients.