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15th September 2021

I was directed by the 111 website to contact my doctors. I needed advice about my son who has covid but also a separate medical problem. I was told I couldn’t speak to a doctor for advice because he had covid- even though the advice I wanted wasn’t related to covid. I was told that I had to ring 119 instead. It’s an absolute disgrace that patients who have managed to get through to the receptionist (which isn’t easy in itself) are then passed on- especially when they have concerns about their child!

Actually caring about the needs of your patients.

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Rating not given.
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