Family Health Care Centre
1 East Anglian Way, Gorleston-on-Sea, Great Yarmouth, Norfolk England, NR31 6TY
16
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Family Health Care Centre
2015-02-13
Person
5
5
0
Written by a patient
Written by a patient 13th February 2015
I have always found the care at this surgery to be second to none!
1st April 2015
Response from Family Health Care Centre
Thank you so much for your feedback, it is much appreciated and we are very happy to hear that you find the service such. Sara, Practice Manager
Family Health Care Centre
2014-12-29
Person
5
5
0
Written by a patient
Written by a patient 29th December 2014
Every one at the surgery are brilliant I cannot praise them enough friendly and helpful .Many thanks
5th February 2015
Response from Family Health Care Centre
Thank you very much - is it is great to know that we are seen as such. Kind regards Sara Practice Manager
Family Health Care Centre
2014-12-10
Person
4
5
0
Written by a patient
Written by a patient 10th December 2014
From experience, I find it difficult to obtain an appointment with my preferred Doctor and recently had to wait two weeks. However, it is possible to see other Doctors in the Surgery, without having to wait that long.
Today I arrived five minutes early for my appointment and had to wait thirty five minutes before being called. No problem for me, but if a working person, then it could be !
My Doctor listened carefully and provided prescriptions for my needs.
5th February 2015
Response from Family Health Care Centre
Thank you for this very honest feedback. You are right that when a doctor runs late it can have an impact on the day of the patients who are waiting. However, it is likely that there was a patient who needed extra time with the doctor which was not foreseen, or that he/she had to deal with an emergency earlier in the session. Appointment timings are constantly under review to ensure that we achieve a balance between getting everybody seen and giving everyone enough time. Kind regards Sara Practice Manager
Family Health Care Centre
2014-11-17
Person
4
5
0
Written by a patient
Written by a patient 17th November 2014
I have always experienced a friendly welcome together with second to none treatment when visiting this surgery. In particular the expert and thorough medical treatment I have received over the years from Dr Maleki. Also a mention for Fiona the Nurse Practitioner, Karen who takes my blood samples and all of the reception staff who are always friendly and approachable.
There are other doctors and members of staff who ably assist but as I have had little or no experience of their treatment so am unable to comment
5th February 2015
Response from Family Health Care Centre
Thank you very much for this feedback. It is good to have information which can be fed back directly to staff. While we need to know when we make mistakes, there is nothing like a thank you or a "pat on the back" for encouraging good and caring practice. Kind regards Sara Practice Manager.
Family Health Care Centre
2014-11-06
Person
4
5
0
Written by a patient
Written by a patient 6th November 2014
Dr Maleki and his staff are very caring, and I have first hand experience both personally, and as a carer for my elderly father, of them going that extra mile. They were also very supportive of me earlier this year when I required an operation and radiotherapy treatment at the same time that my father died. This is a small practice and I know it's not possible for everyone to see Dr Maleki, (which is the main issue for some patients) but the other doctors are very good, as is the nurse practitioner, and if the clinicians feel you need to be seen that day (telephone triage system in place) you will be.
5th February 2015
Response from Family Health Care Centre
Many thanks for your kind words and helpful feedback. It is comforting to know that patients understand that although a favoured GP is not always available for the patient, there is always someone on hand who will be able to help, but more so that we were able to help you when you needed us. Best Wishes Sara Practice Manager
Resources
Short link to review Family Health Care Centre: http://iwgc.net/ece83