Ecclesfield Group Practice
96a Mill Road, Ecclesfield, Sheffield, South Yorkshire, S35 9XQ 686 reviewsReviews
Seen three different doctor regarding recent ongoing problems. Management plan initiated and started. s Had a second visit different GP as no better, not empathetic and dismissed my request for referral for second opinion, although she did this at my request but told me it would be rejected due to bloods being normal. I was informed by admin staff a few days later referral was refused, and to see doctor for discussion , appointment however 4 weeks time! Felt not been listened too and Decided to make private appointment myself due to my concerns. Felt no better so I made on day appointment only to find when attending that I had been re referred as some annomoly on bloods However not notified of this till my visit. Also further bloods ordered but again not notified by anyone so not done.
However after my appointment privately I now have a management plan with the specialist and awaiting hospital investigation for this.
My frustration is that there is no continuity of care by a doctor or even contact by phone, all you get is messages from admin staff relaying messages.
When asked to see same doctor always an issue not available or cannot give follow appointments.
As a patient and now retired medical person feel this system is not fit for purpose with no thought for the patient and their concerns . Relayed my frustration with last doctor I saw who listened but not sure this will achieve anything as only there occasionally as a locum.
I am sorry that you are not happy with the service you have received at our practice. Please visit our website Suggestions & Complaints - Ecclesfield Group Practice (ecclesfieldgp.co.uk) Michelle Payling Practice Manager
Rating the Physio services. Easy to get an appt at a surgery of your choice. Physio lady was great. Listened and acted. Provided follow up appt and checked on my progress. Referred to specialist clinic at hospital.
You do have to book appt in advance or be quick enough to find one online.
Thank you we value and encourage patient feedback. We have increased the number of face to face appointments that our patients can assess, whilst maintaining the option for telephone consultations. When all our appointments are taken our reception staff will direct patients to 111, this national helpline is open 24 hours, 7 days a week to support primary care. This is a triage service which then gets patients to get the right advice or treatment they need. All patients that are re-directed back to the GPs are then seen as extra patients outside of the appointments available for that day. Enhanced access is also available across Sheffield at evening and weekends at the HUBS across the city.
Nurses amazing doctors and front line staff are amazing keep it up ecclesfield group practice wouldn't change anything about your services keep up the good work
I can’t recommend Dr Wagstaff highly enough. The care given is second to none.
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