Derwent House Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HT Also known as: Derwent Surgery
181
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Derwent House Surgery
2016-10-29
Person
3
5
0
29th October 2016
Clair n reception has the patience of a saint!.
She responds calmly and professionally to a myriad of requests and without let up. I do hope that you appreciate the great work that she is doing here!.
Derwent House Surgery
2016-10-29
Person
2
5
0
29th October 2016
I am writing to complain about the treatment that I received from one of the receptionists. I had requested an appointment as a temporary resident as I have just moved to the area, but was refused on the basis that I was intending to register. :I explained that I had had a temperature of 38-40 degree C over the past three nights and that as I have a chronic health condition and have had extensive chemotherapy, I urgently required to see a doctor. The response I received was, "Well, its probably best you get yourself registered then". I was then advised that it might be 8-10 days before I could see a doctor. Not only is this attitude rude and unhelpful, it is negligent - if I waited 8-10 days I would most likely be in hospital with neutropenic sepsis. I understand that the receptionists are not physicians, but they should listen to the patient and respect the patient's knowledge and opinions.
Derwent House Surgery
2016-10-29
Person
3
5
0
29th October 2016
I used to be extremely well looked after but not anymore. There is always a problem with my prescription and even if I've personally spoken to receptionists - there is still no prescription or my problem solved.
I came to pick up my script and of course it wasn't there, even after being told it would. I was very upset.
Derwent House Surgery
2016-09-28
Person
2
5
0
28th September 2016
The length of time to wait for an actual appointment is atrocious - you can't plan illness and if you need to be seen then A and E out of hours is a better option than the surgery booking an appointment is like the spanish inquisition and I don't think a receptionist is qualified to tell me whether or not I need to see a GP.
Derwent House Surgery
2016-09-28
Person
4
5
0
28th September 2016
35 minutes care in seeing the doctor.