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Derwent House Surgery
2016-10-29
Person
2
5
0
29th October 2016
I am writing to complain about the treatment that I received from one of the receptionists. I had requested an appointment as a temporary resident as I have just moved to the area, but was refused on the basis that I was intending to register. :I explained that I had had a temperature of 38-40 degree C over the past three nights and that as I have a chronic health condition and have had extensive chemotherapy, I urgently required to see a doctor. The response I received was, "Well, its probably best you get yourself registered then". I was then advised that it might be 8-10 days before I could see a doctor. Not only is this attitude rude and unhelpful, it is negligent - if I waited 8-10 days I would most likely be in hospital with neutropenic sepsis. I understand that the receptionists are not physicians, but they should listen to the patient and respect the patient's knowledge and opinions.