BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ
My daughter had an emergency appointmentyesterday afternoon booked for 4pm.When she arrived the check in screen said there was a 15 minute wait she finally went in to see the doctor at 5pm!!! She was in quite a bit of pain and sitting in the waiting room for an hour did not help - she was quite fed up when we left which is not surprising! Why is it always so difficult to keep to schedule and to get an app in the first place? This is not new and never seems to improve - I dread to think what the next couple of years will be like if things do not improve.....
taken 7 hours to get through via telephone today only to be told that something i requested via a doctor over the phone only a matter of weeks ago is now classed as an appointment and there are no appointments to book for two weeks. I am told phone on the day for an appt like i did today, but buy the time they have answered the phone to you all the appts are gone. Gone downhill rapidly
Rang up 2 days without success to be told they have no appointments for almost 3 weeks.i have been registered here for a year with this been the 1st time I have needed medical help reception staff are very very unhelpful and although we are told to use the go and avoid hospital a and e I now have no choice as I’m unsure of my ilness but I have lost a stone and half in a week meaning by the time I get a go appointment I may have possibly lost 6 stone
I have been registered with Churchfields for over twelve years. I always receive kind, unrushed and very professional care from all the reception staff. Their staff training must be excellent. I commend highly their level of care, kindness and patience both at the reception desk and on the telephone. The physician associates, nurses and doctors all give first class care taking time to make you feel like an individual and do not rush you although I realise there is always a time pressure on their shoulders. Dr Law and Dr Kotekar have cared for me in many of my consultations over the years as a patient and their welcome is always so reassuring. Their manner is gentle and encouraging and I am sure I join with many other patients in sending my heartfelt thanks for their expertise, patience and understanding. Kind regards, Helen Garner