BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ
If you want a prescription you have 2 options first go in the surgery 2nd Order by email the receptionist won't take your order over the phone. Since Christmas I've sent 5 emails for repeats they say they haven't received. So I tried via a 3rd party at first they got the meds now the last 2 X's the third party contact me and say they've made two requests and surprise surprise are being rejected. When I then call the surgery the receptionist who I made add acts like a robot says no requests have been made. When I first went to this surgery it was a wood shack up new road in the early 60's the drs were good, they moved to churchfields the drs and receptionists were good, however once they started to expand to a two storey building then moved to BMI the receptionists for some reason seem to have become robots.
i have been trying for over a year to get answers to why i am always so tired, which is now getting me down so badly that i burst into tears all the time. i can never get an appointment with the same doctor twice so am getting really distressed. if i try to get an appointment with the same doctor i'm told the appointments haven't been released and i could be waiting 4 weeks. this is not only upsetting but dangerous. i am currently thinking about moving surgery as i am told i would be treated better next door at St Johns surgery.
Friendly receptionists, nurses and the doctors make you feel at ease. Could improve by making it easier to ring for appointments if possible.