Chobham&west End Med Prac, 16 Windsor Road, Chobham, Woking, Surrey, GU24 8NA
Also known as: The Surgery, 16 Windsor Road, Chobham, WOKING, GU24 8NA, Lucas Green surgery, Lucas Green Road, West End, WOKING, GU24 9LU
I dont phone the surgery to make an appointment I usually go on line to do that and I dont have any trouble getting an appointment, I cannot comment on getting an early appointment if I needed one as I have not had to need one, but I am sure there would not be a problem if I needed to phone the receptionists for an appointment.
Dr Carty and the practice nurse Karen are a credit to the NHS! Thank you for your kindness, efficiency and knowledge :)
The 2 stars given on the last two factors are due to the receptionists' attitudes. I understand the tight schedules of the NHS and I am very appreciative that I am lucky enough to get seen by a doctor when I need. I just think that the receptionists could offer a more friendly and calm attitude to patients. We are not (understandably!) allowed to be rude to them but they should not be allowed to be passively rude to us either...
On line appointments for general needs works well even though availability is often too far ahead. Text reminders very good. For urgent needs (usually by phone) always polite and helpful offering suggestions when unable to fulfil request. Sometimes appear not to fully understand what is required but understandably so as they do not know the situation. Perhaps here, a series of set questions could help to determine the urgency or how best to deal with the request. However, sometimes a compromise by the patient is required. I had a recent experience with an urgent request, that by attending the surgery with some difficulty I was attended to at short notice. Overall I consider the level of care given by this practice is of excellent quality even though at times it can be equally frustrating for staff and patients. Thank You for your care.