Charing Surgery

Charing Surgery 2021-11-29 Person 2 5 0

I rang at exactly 8am on 29th November I was 2nd in the queue. Once answered my details were taken for a today appointment and was told. I would be rung back as their internet was down - fair enough I thought. But at 13.00 still no call back I thought I’d better ring again as my appointment is for today. 20 minutes later I get through to the most rudest woman ever who told me I’m third to ring after 2pm - I politely asked third for you to ring me back or my appointment is third after 2pm . THE DOCTOR , was the very rude reply - shocked at such a poor attitude and then said well sorry I had to clarify but you didn’t ring me back so I didn’t know what you meant - she signed loudly and put the phone down. I’m sure this must be the same woman that refused to make my next appointment the doctor asked me to make on my way out of the surgery last Thursday , but told me I had to go home and ring up, ( I was standing in front of her ) when I got home it took me nearly 15minutes to get through to do what she could have done whilst I was standing there- well I hope it’s the same woman or you have two rude unfriendly receptionists at the Charing surgery, which is a shame as the doctors and nurses are all fantastic

Receptionist to be polite and ring back when they tell you they are going too

Charing Surgery 2021-10-19 Person 4 5 0

The telephone pre recorded message is extremely long, and once through to the relevant option I have been cut off several times. Some reception staff are excellent and couldn’t be more helpful, others not so much and could do with further training. Several visits over the year have highlighted the brilliant work of a few of the team. We’ve received brilliant care from Dr Knottenbelt and Kerry Lee, and also Penny in the Pharmacy. These people should be recognised for their care of patients.

Only the booking system needs an overhaul. I understand the call back system must save valuable doctor’s time, but the length of the pre recorded message is mind numbing with no fast track if you get cut off - you have to start all over.

Charing Surgery 2021-09-20 Person 5 5 0

Nothing specific but just a huge thank you to everyone at the surgery for the efficient administration of the annual flu jab.

Nil

Charing Surgery 2021-09-20 Person 5 5 0

Good

Good

Charing Surgery 2021-06-14 Person 5 5 0

I have blood tests regularly and my veins are a challenge. In the past I had this done at the William Harvey but I now have this done at the surgery by Kerry who is expert at getting my samples.

Nothing