Share review of Charing Surgery

Charing Surgery 2021-11-29 Person 2 5 0

I rang at exactly 8am on 29th November I was 2nd in the queue. Once answered my details were taken for a today appointment and was told. I would be rung back as their internet was down - fair enough I thought. But at 13.00 still no call back I thought I’d better ring again as my appointment is for today. 20 minutes later I get through to the most rudest woman ever who told me I’m third to ring after 2pm - I politely asked third for you to ring me back or my appointment is third after 2pm . THE DOCTOR , was the very rude reply - shocked at such a poor attitude and then said well sorry I had to clarify but you didn’t ring me back so I didn’t know what you meant - she signed loudly and put the phone down. I’m sure this must be the same woman that refused to make my next appointment the doctor asked me to make on my way out of the surgery last Thursday , but told me I had to go home and ring up, ( I was standing in front of her ) when I got home it took me nearly 15minutes to get through to do what she could have done whilst I was standing there- well I hope it’s the same woman or you have two rude unfriendly receptionists at the Charing surgery, which is a shame as the doctors and nurses are all fantastic

Receptionist to be polite and ring back when they tell you they are going too