Broadwater Medical Centre

Broadwater Medical Centre 2017-03-31 Person 2 5 0

The doctors always run late, by around 45 - 60 minutes. It's as though my time does not matter. People have to take off work and it's irritating knowing that you will always be delayed. The arrival screen told me thr doctor was running 16 minutes late -acceptable. However, the wait turned into an hour without any update, explanation nor apology. I don't have this kind of time to waste in a room full of people coughing and sneezing. When I finally saw the doctor she was excellent, and my appointment took 6 minutes. Why do we have to wait so long, and why cannot the delay be updated? Unlike other surgeries this one NEVER seems to keep appointments to time. I also dislike having my full name displayed and would prefer the doctor to come and fetch me.

Broadwater Medical Centre 2017-03-31 Person 2 5 0

The doctors always run late, by around 45 - 60 minutes. It's as though my time does not matter. People have to take off work and it's irritating knowing that you will always be delayed. The arrival screen told me thr doctor was running 16 minutes late -acceptable. However, the wait turned into an hour without any update, explanation nor apology. I don't have this kind of time to waste in a room full of people coughing and sneezing. When I finally saw the doctor she was excellent, and my appointment took 6 minutes. Why do we have to wait so long, and why cannot the delay be updated? Unlike other surgeries this one NEVER seems to keep appointments to time. I also dislike having my full name displayed and would prefer the doctor to come and fetch me.

Broadwater Medical Centre 2017-03-07 Person 4 5 0

Doctor listened and reacted appropriately.

Broadwater Medical Centre 2017-03-02 Person 4 5 0

The receptionists are so friendly and helpful. Nothing is ever too much trouble and they go out of their way to try and find you an appointment at a convenient time with a doctor of your choice if possible. They answer questions on the phone and in person with the highest professionalism and confidentiality.

Broadwater Medical Centre 2017-03-02 Person 2 5 0

Feedback concerning making an appointment: Called over 50 times from 8am-9am but did not get through to receptionist to make an appointment - line engaged and on 2 times I did get through to recorded message and phone rang, it was not answered. I walked round and tried to make appointment in person, but none left, this is very frustrating.