Kings Road, Horley, Surrey, England, RH6 7DG
Also known as: Birchwood Medcial Practice
When I called at 8.36 I was number 56 in the queue 23 mins later on hold I was told that there were no more appointments unless emergency. Call the following day and call 8.30 on the dot and managed to get in the queue at 34, when I finally got though I was told they are closed for half day. Called back the 3rd day and got though to number 48 in queue and still no appointment, no additional resources put in to pick up the slack. I managed to get a telephone appointment. i tried to book a future appointment and I was told the diary only up to 2 weeks and there was no slots left. No choice but to join the 8.30 rush and hope there is enough staff. I imagine this is why a&e is full. not enough resources either at local level or higher up, the building is big enough for more GPS and nurses but never able to get appointment.
I had an appointment booked for 9:10am, I waited until 9:25 and I still had not been seen, I was meant to start work at 9:30 therefore I was late, I asked at reception why I hadn't been seen yet and I was told the doctor was running late, I had to cancel the appointment as I was now late for work myself so therefore I never got to speak to a doctor and therefore I am still suffering with the same problem. I find it extremely difficult to make an appointment due to the fact I work and find it hard to phone at 8:30 in the morning, I can work all days some days therefore getting an appointment is difficult due to the fact you can't pre book appointments especially if I know I'm finishing work early one day I still am unable to pre book for that day so end up not being able to go to the doctors, I also can't leave my job during the day to get to an appointment due to working in a nursery and having to stick to ratios therefore I find it difficult to book one out of my working hours and my shifts are different everyday so phoning at 8:30 is impossible