Roman Way, Billingshurst, West Sussex, RH14 9QZ
The fact that you can call one day and generally get an appointment for the next day is excellent. Happy to see any of the doctors as they are all excellent now in our view. Reception staff and those on the phone are nearly always helpful and patient. You do sometimes have to wait but I think that is mostly because the doctors/nurses take extra care and don't rush you unless they have to. More relaxing music rather than radio would be nice when having to wait! Hard to find a better surgery in our view as a family and certainly from speaking to people outside the area.
Waited over 30 minutes to be seen and then the appointment itself felt rushed and looked as if he didn't want to see me...
Receptionists need to have a better phone manner and to have more patience on the phone. Poor customer service.
Always been happy here. Receptionists are very friendly and helpful, and all doctors listen to what you're saying. Occasionally appointments can be delayed but that is to be expected of any doctors surgery.
Billingshurst surgery is great. All the doctors and nurses are wonderful. Very caring and helpful. If not same day,next day appointments are always available. Can't really think of any improvements. Great team.