Billingshurst Surgery

Roman Way, Billingshurst, West Sussex, RH14 9QZ 1,053 reviews

Reviews

Recommend
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27th March 2024


I came to the surgery for a B12 injection but as my bloods indicated that it was high I tried to speak to the pharmacist who said he would get back to me, which he didn’t do. I therefore went for the jab and the nurse phoned somebody who eventually got back to her and said not to give it and they would speak with dr foster and get back to me, which to date nobody has, do I need the jab or not, this is very frustrating as two days ago I went dizzy again, please could somebody inform me what should be done, thank you. Roy Gorringe

Suggested improvements
Above

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23rd March 2024


I love your Dr's surgery,my husband and myself have been in Billingshurst for 3yrs ,after spending all our working life in The armed forces, travelled to many many different places, as we are older now we have needed the NHS a lot more,never once have we had a bad experience, and especially here in Billingshurst. Everyone we have met starting at reception have all been so caring and helpful.Thankyou to all you hard working staff.we are totally spoiled with the care we get from The NHS.

Suggested improvements
Nothing

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22nd March 2024


The GPs and Nurses are truly fantastic, when you get to see them. I can not fault them they are caring and compassionate. Your reception staff need to be more empathic, compassionate and sound like they want to help and signpost patients to the most appropriate care. It feels like they are programed to say NO, and if you want an appointment ypu must submit an e-consult. Unless you have the advantage of knowing what services are available, you are never offered alternative support, for example MSK. You are questioned at the front desk as to whether you really do need what you have requested. Another classic example, a immunocopromised patient must have there pneumo vax every 5 yrs, your Receptionists insisted it was a 1 time only injection. Its time for Receptionists to be updated with their training.

Suggested improvements
Please refresh your receptionist tranin. I'm sure they are decent people but unfortunately that does not portray in the mannerisms when dealing with patients, who can often be distressed, and upset with health worries for themselves or loved ones.

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22nd March 2024


This was only my second visit to the surgery, I found it a good experience and quickly seen with no waiting around.

Suggested improvements
No, all good. Thanks.

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22nd March 2024


I was treated well and quickly.

Suggested improvements
Nothing.

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Resources

Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8