Billingshurst Surgery 2024-04-18 Person 4 5 0

I was called by the surgery because Dr Hambleton wanted to see me to review a recent blood test. The face to face appointment was booked. On the day of the appointment I was not at all well but decided that I should keep the appointment. When we arrived the lift was out of order so I requested a downstairs appointment. Dr Hambleton was extremely helpful recognising instantly that I was not right so not only did she explain the blood test results but also dealt with what proved to be a pretty severe chest infection. She went out of her way to ensure that I would be able to collect the prescribed antibiotics before the dispensary closed.

The receptionist was obviously tired - it was the end of the day but she was very solemn and did not smile - no eye contact - when I asked for a downstairs consultation she assured me that she would let Dr Hambleton know which she obviously did. Later when I had to make an appointment again no eye contact - simply studying the computer terminal to establish the next free date - so doing her job but not showing any apparent interest in what she was doing or giving me any reassurance. I don’t expect the receptionist to be over friendly but just a bit more than she was showing would have been nice. The receptionist is the first line of contact that people visiting the surgery have and that first impression matters!