Billingshurst Surgery

Billingshurst Surgery 2022-10-02 Person 4 5 0

It was difficult to get an appointment in the first instance, however when the problem was outlined an appointment was made

Nothing

Billingshurst Surgery 2022-10-02 Person 0 5 0

Shaun was booked in to have his covid booster after receiving a letter only then to find out when he was near the front of the que that he in fact could receive the vacine because he was under the age of 18 .my son has severe learning difficulties pluse medical needs so how do you think this has made him feel .I am not at all happy as he passed 3 people in the que that could of told him that he could not have it due to his age plus the receptionist that booked him in for it after giving her his date of birth .

You could of identified that my son was o ly 15 and that booking him in on the 1st Oct wouldn't allow him to have the vacination

Billingshurst Surgery 2022-10-02 Person 4 5 0

I gave up telephoning managed to get appointment via NHS app after 6 attempts

Telephone appointment systems needs to be sorted as I tried for 2 weeks with no joy

Billingshurst Surgery 2022-10-02 Person 5 5 0

There was not a big queue when I got to the surgery, because there were 5 people doing vaccinations. The nurse was lovely and very gentle and the experience was not horrible at all.

Nothing it was a very good worked out system.

Billingshurst Surgery 2022-10-02 Person 3 5 0

In spite of so called improvements to the telephone system last year, the only result has been longer queues and still no appointments when you finally get through. No access to appointments via the NHS app is equally frustrating.

Improve availability of GPs rather than the part time cover that seems to be the norm.