Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
931
reviews
Reviews
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Appointment
Beversbrook Medical Centre
2019-01-29
Person
3
5
0
Written by a patient
Written by a patient 29th January 2019
I had problem with my meds which was stolen from mybad now being weekend I struggled on . On visiting I explain to reception and I was told fill in repeat prescription and wait for it be at chemist into 5 days . I tried explain I needed them as I have them for exteam pain and mental health problem so also take them for depression. Already go 4 days with out . Yet no help . Now I have wait and is currently unable get out bed due to pain and low mood and still have wait 5 days no help even when situation was explained. ....
6th February 2019
Response from Beversbrook Medical Centre
Hello there, I am sorry to hear that your medication was stolen, this certainly is unfortunate. You may be interested to hear that for some medications your Pharmacy may be able to offer you an emergency supply over the weekend. You can also contact NHS 111 in these circumstances, who may also be able to help you obtain emergency medication so that you are not left in short supply. We always encourage our patients to use their Systm Online accounts for medication requests which are needed urgently. This helps to speed up the process to order repeat medication, in that your request is dealt with electronically - which cuts out a lot of the administration work involved in raising a repeat medication prescription from a paper based request. You can also see where it is in the system through using your Systm Online account and can let us know via a message to the team if you need us to hurry things along. We try as much as possible to assist patients and reduce any shortage in medication and I am disappointed to hear that this was not your experience on this occasion. I would certainly like to speak to you more about your experience and hope you may be so kind as to e-mail me at emmybutcher@nhs.net so that we can help ensure that we learn from this event to provide a better service for our patients going forward. I hope to hear from you soon and in the meantime, thank you very much for your feedback. Kindest Regards - Emmy Butcher, Managing Partner.
Beversbrook Medical Centre
2019-01-28
Person
1
5
0
Written by a carer
Written by a carer 28th January 2019
Very disappointed with the lack of care and service.
6th February 2019
Response from Beversbrook Medical Centre
Hello there, I am saddened to hear that this is your experience as a carer as we have always been highly commended for our work with Carers to stay healthy in order to support the ones they care for. I apologise that this is your experience and would welcome the opportunity to explore this further with you to help us to learn from your comments so that we may improve our service going forward. If you would be so kind as to contact me via emmybutcher@nhs.net at your earliest convenience I hope that we will be able to look at where we have not met your expectations and resolve things to improve your next visit to the Surgery. Once again, many thanks for your response and I hope to hear from you soon. Kindest regards - Emmy Butcher, Managing Partner
Beversbrook Medical Centre
2019-01-21
Person
4
5
0
Written by a patient
Written by a patient 21st January 2019
Excellent practice indeed. All the doctors and staff seem very efficient, friendly and caring.
The online access takes a little getting used to, but works well.
However you do need to be computer literate. Appointments can now take a little longer than they used to. However urgent ones are rightfully treated with priority.
All in all an excellent medical centre.
Beversbrook Medical Centre
2019-01-08
Person
4
5
0
Written by a patient
Written by a patient 8th January 2019
I had a text to say there was a cancellation so would I like to come in today which was great service. I had to wait 30 minutes to see the doctor-not so great. Maybe this cancelled appointment could have been used for the doctor to be able to catch up.
Beversbrook Medical Centre
2019-01-03
Person
4
5
0
Written by a patient
Written by a patient 3rd January 2019
I've been a patient at this surgery for over 12 years. The staff are welcoming, the surgery is well maintained. And the GP's very professional and efficient. Like all surgeries it's not always easy getting an appointment but they try their best to accommodate you. My only concern would be for the future of an ever growing community how will all surgeries cope with patient numbers? I hope this is already being considered....
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s