Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
Phlebotomist was happy, polite and put me at ease, asked for her again
Beversbrook Medical Centre
2018-11-25
Person
5
5
0
Written by a patient
Written by a patient 25th November 2018
Reception staff are friendly, polite, welcoming and knowledgable.
I have never had problems getting an appointment. The staff always tell you how many people are in front of you so you can estimate the wait time. That said I have rarely been seen later than my appointment.
The waiting area is comfortable and clean.
If I have ever needed to park there are always spaces.
Beversbrook Medical Centre
2018-11-19
Person
4
5
0
Written by a patient
Written by a patient 19th November 2018
I usually find the surgery in general friendly and helpful
The only issue is parking there.
Beversbrook Medical Centre
2018-11-15
Person
1
5
0
Written by a patient
Written by a patient 15th November 2018
Went to book a flu jab as phone was never answered and was told i was no longer eligible even though i have had asthma since 2000. I queried this and told criteria changed this year. I was not told this. I also have heart issues and epilepsy. I have waited and waited for an asthma review this year but trying to get an appointment at this med centre is ridiculous.
26th November 2018
Response from Beversbrook Medical Centre
Hello there, I am sorry to hear that you have been having problems getting an appointment. This is unusual as we do have lots of options for you to come in and see our team of nurses who can help you. We also have a Pharmacist and a Specialist Practitioner (paramedic) who can also assist you in looking after your health as well. You may be interested to know that you can have direct access to our Asthma Nurse through your Systm Online account, so can send her a message regarding any queries you may have around managing your long term conditions. I wonder if you would be so kind as to contact me at emmybutcher@nhs.net and I will be more than happy to assist you to make sure that you get the best possible service and ease of access to our clinicians. We can even arrange for you to visit us here at the Surgery, where you can use our free patient wifi and our skilled IT team to assist you in setting up Systm Online on your smart phone or tablet. Please contact me if this is helpful. In the meantime, thanks for your feedback - it is really helpful to hear from our patients and I hope we can touch base so that we can resolve these issues you are experiencing. Many thanks - Emmy Butcher, Managing Partner.
Beversbrook Medical Centre
2018-11-12
Person
4
5
0
Written by a patient
Written by a patient 12th November 2018
Using the Dr system could be difficult for older people. I found it OK but it did not allow the user to add any appropriate information. If some older people were asked to use this system to get an appointment they may give up and therefore not initiate an appointment.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s