Beversbrook Medical Centre

Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 923 reviews

Reviews

Recommend
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13th March 2024


The appointment was made by the surgery.

Suggested improvements
This appointment went smoothly so quite happy about my experience. The doctor was very kind and professional but friendly.

Experience
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14th February 2024


We are writing to you to register our strong complaint with regard to the fact that the Patford house surgery has decided to change the way patience are allowed to order repeat prescriptions from the current POD system to the new system online As you are probably aware in order to register you firstly need to own a computer (which we thankfully do ) you then need to register with photo Id at the surgery ,then you receive a code to input the user name and password into the system online site (so far even at pensionable age we are just about able to do this .However the problems then begin it was ok to put in the first details (namely myself) but when we tried to register my wife it refused to do so and kept saying if you do this more than 5 times your details will be deleted and you will need a new password etc, we visited Beversbrook 3 on three occasions each time being told that it should work and on one occasion even being given a completely new set of details none of which worked .we eventually had to give up and find a computer company that knew what to do ,they told us that they would need to create a new browser which is essentially a second email address in order for us to order both sets of medicines ,not being able to do this ourselves we had to get someone to come to our home address to sort it out which left us with a cost of £55 which we are asking to be reimbursed as you chose to change the way we order medicines not us .We are both on just the normal state pension with a very tight budget which does not factor in extra expense so this has left us very short for this month so we would hopefully receive a positive response and have our outlay reimbursed Lastly we understand the benefits of this new system ,and realise that you are not going to change it for two people but can we be assured that this system is staying for many years so that we do not have to go through the expense of calling on a computer company again Regards Mr david Bolton Mrs Brenda bolton

Suggested improvements
perhaps the reception staff should be made fully aware of how the new system online works they would then be able to tell patients that in order to open 2 system online services you will need 2 browser addresses and give either a leaflet or instructions as to how this can be acheived

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th February 2024


I arrived at the surgery for an INR, and asked could someone look at a graft site , I was asked how urgent it was, and I said just to have it checked to make sure there was no infection etc, a appointment was made for the following day, after that I attended the surgery for 8 wks, having it cleaned and new dressing put on. Ms Claire Bennet who attended to me was very kind, and gentle and was always smilling cheerful, she even gave up a lunch break so that I could have a longer appointment, she is a credit to the profession. Well done.

Suggested improvements
nothing

1st March 2024
Response from Beversbrook Medical Centre

Thank you for sharing your positive experience with us. We're delighted to hear that Ms. Claire Bennet provided you with excellent care and went above and beyond to accommodate your needs. Your kind words will be shared with her.

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29th November 2023


My husband’s oncologist contacted the surgery last week to ask that they issue an urgent prescription ahead of chemotherapy. Not only was there no response but no one has since replied to his request for a call back. A couple of weeks ago the surgery also failed to progress a prescription for painkillers which my husband needed for cancer pain. We will now be moving to another surgery.

Suggested improvements
Timely responses to a patient needing critical care.

3rd January 2024
Response from Beversbrook Medical Centre

Dear Patient, We are very sorry for the challenges you have faced. We understand your husband's care is crucial, and we are disappointed to hear about the unresponsiveness you encountered. Your decision to change surgeries is understandable given these circumstances but if you would like to discuss anything further, please do contact me on julie.taylor167@nhs.net

Experience
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Rating not given.
Staff
Rating not given.
Appointment
 
3rd November 2023


55 minutes in the waiting room waiting for my appointment and still the only explanation is “running a little behind”. Appreciate things happen but no explanation on any possible delay on checking in and no updates ongoing. While sat waiting I overheard a fellow patient get a hard time for being 4 minutes late for her appointment !! Then finally see the doctor to be told it could have been done over the phone !legend they asked to see me in person

Suggested improvements
Communication

6th November 2023
Response from Beversbrook Medical Centre

Dear Patient, Thank you for taking the time to share your feedback with us, we apologise for the extended wait time you experienced during your recent visit. We understand how frustrating it can be to wait without clear communication about the delay. We value your feedback as it helps us enhance our services and provide better experiences for our patients. Kind regards, Julie Taylor - Operations Manager and Complaints Lead

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Resources

Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s