Beversbrook Medical Centre 2024-02-14 Person 2 5 0

We are writing to you to register our strong complaint with regard to the fact that the Patford house surgery has decided to change the way patience are allowed to order repeat prescriptions from the current POD system to the new system online As you are probably aware in order to register you firstly need to own a computer (which we thankfully do ) you then need to register with photo Id at the surgery ,then you receive a code to input the user name and password into the system online site (so far even at pensionable age we are just about able to do this .However the problems then begin it was ok to put in the first details (namely myself) but when we tried to register my wife it refused to do so and kept saying if you do this more than 5 times your details will be deleted and you will need a new password etc, we visited Beversbrook 3 on three occasions each time being told that it should work and on one occasion even being given a completely new set of details none of which worked .we eventually had to give up and find a computer company that knew what to do ,they told us that they would need to create a new browser which is essentially a second email address in order for us to order both sets of medicines ,not being able to do this ourselves we had to get someone to come to our home address to sort it out which left us with a cost of £55 which we are asking to be reimbursed as you chose to change the way we order medicines not us .We are both on just the normal state pension with a very tight budget which does not factor in extra expense so this has left us very short for this month so we would hopefully receive a positive response and have our outlay reimbursed Lastly we understand the benefits of this new system ,and realise that you are not going to change it for two people but can we be assured that this system is staying for many years so that we do not have to go through the expense of calling on a computer company again Regards Mr david Bolton Mrs Brenda bolton

perhaps the reception staff should be made fully aware of how the new system online works they would then be able to tell patients that in order to open 2 system online services you will need 2 browser addresses and give either a leaflet or instructions as to how this can be acheived