Beversbrook Medical Centre

Beversbrook Medical Centre 2023-06-06 Person 1 5 0

I was asked by a text to make an appointment and according to the website I was told I could do this using systems online. However, when I logged on to my account and tried to do this it said that this device was unavailable. It would be good if information you were given was consistent. I am writing this trying to get through on the phone - it would save everyone time if I could book on line. The phone says I can press 0 to get someone to call me back but I have no faith this would happen if I did do this.

Make it possible to book appointments on line

Beversbrook Medical Centre 2023-06-06 Person 2 5 0

Didn’t revive a call back, unacceptable

Everything

Beversbrook Medical Centre 2023-06-02 Person 1 5 0

Dysfunctional medical facility. Nobody communicates. No one returns a call. NOT EVERYONE USES ONLINE. STOP FORCING PEOPLE TO BOOK APPOINTMENTS ONLINE AS YOUR SYSTEM DOESNT WORK. No one listens. Staff send out messages claiming u haven’t turned up to an appointment AFTER THEY have cancelled it. Then when you try and find out what is going on they have no answer. This has happened twice to me now. They take no accountability for their own screwups. They even told my suicidal daughter to ‘just be normal’. The lady with the American accent on reception, I hope will try and save the practice but I’m afraid it’s beyond saving. She is great.

Start listening to people. Don’t rely on technology. Let people book appointments the normal, original way as well. Have this type of survey in writing, too. Let patients see their actual doctor. Not a computer who keeps telling them to go to A&E as that is really panicky.

Beversbrook Medical Centre 2023-04-28 Person 0 5 0

Requested an appointment for my child's severe psoriasis after pharmacist said she needed treatment asap. requested a face to face so head could be seen. Got a phone call many days later after calling 3 times to find out why I hadn't received a call. Was prescribed something without her being seen. It went on raw open wounds causing burns. Rushed to urgent care who couldn't see her after 4.5 hours. So came home. Took another 2 weeks to get an appointment face to face. Appointments kept being made without my input and they were all at times when we were away. If I was allowed to speak to bookings I would be able to tell them instantly if appointment was suitable. each time I was given an appointment I had to return a message to say I couldn't do it, and another 2 days later another inappropriate appointment was made. Went in to surgery to book one and again couldn't do it as the request was sent elsewhere. Finally saw a GP, medication was far too strong, caused massive burns to childs head. Couldn't make an appointment on the phone for same day appointment and when I finally managed to try on the website, all appointments for the day were taken. My child is in pain. Urgent care is overrun, wait of 4+ hours to then be turned away with a skin complaint and told to see GP. Cannot see a GP! Unacceptable service for a child in pain for this many weeks

Allow me to make an appointment face to face at a time appropriate to my child and me and not when someone thinks I should be able to attend.

Beversbrook Medical Centre 2023-04-26 Person 0 5 0

My son had an infected skin infection in his ear. Was told to go to Boots, the pharmacist told him he needed antibiotics. He spoke to the surgery again who basically said they couldn’t help as they had two Gp’s off sick. He phoned 111 and had to travel all the way to Swindon to sit for two hours to be given antibiotics.

Have GP’s or others available to prescribe antibiotics.