Canada Road, Walmer, Deal, Kent, England, CT14 7EQ
Nurse Janeta saw me Mar 13. She was excellent & far better than 2 previous nurses performing the same examination in previous years. Instead of assuming my physiology had to be identical to every other female, she clearly identified my differing circumstances, modified her approach, & successfully completed the examination. She communicated clearly & with kindness. She also allowed me to control the situation. I have never been treated with such consideration. I strongly recommend her.
My mother is 92, she suffers with heartbproblems and bone cancer and is in pain particularly when walking as both legs have pins. despite her chronic illness she does not attend the GP very often. HOwever last Tuesday she had an appointment as she has a wound on her leg that would not heal. she saw the GP who advised that the wound would need dressing and that the district nurse would call to her home as the new surgery is some distance from where she lives ..all good. But then she saw a practice nurse who was rude, patronising and told her that she certainly did not need the district nurse and that she must get a taxi. This uncaring professional obviously had not looked at my mums history and didn't care. HAving managed an NHS practice for many years I find her attitude irresponsible and uncaring .it is always difficult persuading mum to visit the doctor as she doesn't want to be a nuisance and now she doesn't want to go back . My mum was very upset. Very disappointing
Balmoral is a surgery that goes the extra mile , putting patients first . Earlier openings , extended openings, email appointment bookings and reminders etc etc . The surgery is bright, clean and welcoming , which extends to all the staff working there. If you want to be treated with respect , respect those who you ask it from ,Thank you Balmoral !