Canada Road, Walmer, Deal, Kent, England, CT14 7EQ
I have always been happy with the service I have received. Can usually get the doctor of choice even if I have to wait a week or two. Nearly all the doctors are kind and helpful and I have never had any bad experiences with any of them. I like the way the prescriptions are handled, I prefer to order mine on line and now the on-line service is running smoothly this works perfectly for me. The only slight criticism I might have is with the reception methods. Not with the staff themselves I hasten to add, but sometimes the girls seem to have too much to do, looking this up and that up and sorting out before they can get on with the job of greeting and dealing with the people waiting in the queue and sometimes elderly people can't stand for too long waiting for their turn and get very irate. Quite often there is only one girl on the desk and a queue soon forms if she is having a difficult query to deal with. One suggestion I have is for couple of seats or a bench by the reception desk so elderly people could just rest while they are waiting. I hope these comments have been helpful
Some support staff can be very rude or merely indifferent. While talking to the receptionist about my blood test, a patient nurse came to the counter and took the receptionists attention on another matter immediately. It was as if I was invisible. Extremely rude. No apology, no excuses. Whilst waiting for an appointment with a GP, I was standing alone in the upper waiting room and a paramedic walked past me twice without acknowledging my presence. no smile, no good morning, no how are you. Some GPs in the practice are not preparing properly for appointments. It is evident that they do not read patient notes before the patient enters the consulting room. They are then obliged to scan the notes to bring themselves up to speed. Another GP kept me waiting 20 minutes for my appointment. I was his first appointment of the day. He offered the excuse that he had been "in a meeting". This is not a satisfactory explanation for keeping someone waiting, especially when the appointment had been made weeks ago. It is very difficult to see the same doctor twice over a course of treatment. There is consequently a lack of continuity and the loss of a holistic approach to patient care. The solution is customer management training.
further to the statement made above relating to my wife, I was also seen at Balmoral surgery, Walmer, Deal, Kent, this week, by Dr. Hoffmann, who gave me very precise advice, for which I am extremely grarteful
Nurse Janeta saw me Mar 13. She was excellent & far better than 2 previous nurses performing the same examination in previous years. Instead of assuming my physiology had to be identical to every other female, she clearly identified my differing circumstances, modified her approach, & successfully completed the examination. She communicated clearly & with kindness. She also allowed me to control the situation. I have never been treated with such consideration. I strongly recommend her.
My mother is 92, she suffers with heartbproblems and bone cancer and is in pain particularly when walking as both legs have pins. despite her chronic illness she does not attend the GP very often. HOwever last Tuesday she had an appointment as she has a wound on her leg that would not heal. she saw the GP who advised that the wound would need dressing and that the district nurse would call to her home as the new surgery is some distance from where she lives ..all good. But then she saw a practice nurse who was rude, patronising and told her that she certainly did not need the district nurse and that she must get a taxi. This uncaring professional obviously had not looked at my mums history and didn't care. HAving managed an NHS practice for many years I find her attitude irresponsible and uncaring .it is always difficult persuading mum to visit the doctor as she doesn't want to be a nuisance and now she doesn't want to go back . My mum was very upset. Very disappointing