Balmoral Surgery

Canada Road, Walmer, Deal, Kent, England, CT14 7EQ 80 reviews

Reviews

Recommend
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28th November 2023


moved here recently, and have been in the care of a doctor, he was extremely thorough, caring and professional, did not feel rushed, even though I know they are very busy. I am extremely happy and confident with the care I am receiving, thank you balmoral surgery.

Suggested improvements
Nothing in my opinion

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th November 2022


Just a poor service. I've left two messages about a referral and haven't had a reply. As I say poor service. And don't give me the usual rubbish about you all being busy.

Suggested improvements
Get your act together.

Experience
Involvement
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Rating not given.
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Rating not given.
Appointment
 
5th April 2022


Drs care more about how much money they make than the patient!! They are not listening to patients anymore and they are only contracted by NHS they are run as a business, so it matters more to them than you! Of corse they deny it, they have to but you see we all are aware of the real reason, you dont treat people with any respect and respect is earnt and it works both ways, some you need to remember that more readily

Suggested improvements
Treat individuals with more respect to earn respect!! I couldnt have stayed in the job i do if i didnt respect others!!!

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
24th September 2020


I received a text telling me to make an appointment for a flu jab. I have now spent over half an hour trying to get through to the surgery to make an appointment. The telephone number has changed since I last contacted the surgery but I was not told and had to look it up. The tape, to which I have been subjected for the last 30 minutes is indecipherable, crackly and useless. Why do you not have a dedicated line for flu jabs if you are telling people to book them? How can I fill in the remaining boxes when all I want to do is make an appointment? I have not been into the surgery and I have not managed to speak to anyone!!

Suggested improvements
Try having more people answering the phone, do something with the recorded message - it is probably worn out from overuse, consider the needs of your patients!!

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
30th March 2020


I have just read the last review and it could have been me writing it.I am intelligent and reluctantly deemed elderly.Also have been prescribed blood pressure tablets which do not gel together.I put in a request for tablets needed urgently with the request In the light of present circumstances I could have.all of them.The doctors surgery failed to alert the chemist to my need for any of them.If the superb chemist hadn’t been efficient I would have run out .Great chemist,poor surgery.Is there something wrong with their computers.The surgery is closed.It is the chemists next door who are at risk.If I survive this madness I won’t forget.I don’t feel the doctors in this surgery have their patients best interests at heart.Stress about getting tablets causes high blood pressure!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Balmoral Surgery: http://iwgc.net/eb8u6