I have been registered with the medical practices in Pyrford and West Byfleet over the last forty five years. The service has always been ably served by all doctors and practice nurses. Their ability to personally diaognose and where necessary refer to hospital consultants has been of the highest offers. I have experienced this with a new hip, back day surgery, diabeties and glaucoma. Individual doctors including lately, Doctor Bews and Practice Nurse Blain have shown high professional skills and courteous patient understanding over a number of years. The practice through close co-operation with patient forums and Friends have developed resources for a highly efficient working medical practice. Professional support staff strive to provide clear customer service and this has improved over recent months. On apersonal level I have enjoyed and values the support of many doctors and nurses over the last forty years. I wish them all well as they seek to serve the patients within the practice.
I went to the practice desk at 11am to make a non urgent appointment and was given the option of a same day pm telephone slot which I accepted. Dr Bews rang at approx 1pm and I was given an appointment for an injection in my knee at 3.30pm the same afternoon. When I arrived Dr Bews saw me early and as always was extremely polite and attentive, I cannot fault Dr Bews professionalism and the service provided by the practice team supporting him, please keep up the good work.
Any time I need help Dr Bews is there have every confidence in him, although always busy he always finds time to either phone me or make me an appointment if he thinks it's needed. Thanks also all staff at practice. Perhaps the rest of the nhs should follow their example.
Appointment was on time Dr Bews is always extremely polite and listens to what you say. A good doctor whom I have every confidence in.