My feedback relates to events occurring in April 2015. I'm afraid I'm not satisfied with the care I received from this doctor. She was one of 2 doctors who I had dealings with following a serious and prolonged episode of arrhythmia. The other doctor was Dr Pambakian who was very professional and I'm glad I saw him initially after the episode. The context at the time was I had no idea if I'd recently had a heart attack or even if I was in imminent danger of dropping dead. I had yet to get a Cardiologist appointment, I had been advised by another doctor the next day after the episode that if anything like it, not even as serious, happened again that I should immediately call an ambulance. To summarise - I felt ill and terrified for a number of weeks afterwards. After my initial appointment with Dr Pambakian I phoned the surgery some days later. I still felt unwell, scared and needed questions answered. Dr Garg phoned back and answered various questions. Her tone was cold and dismissive. She even said at one point 'we have a very busy clinic'. The meaning was clear from her tone - that I was wasting doctors' time. To follow-up she phoned back later in the week and her tone was again cold and dismissive. In addition to this she was also confrontational. When I simply and honestly recapped our previous conversation for the benefit of the both of us she retorted in a confrontational manner 'you must have had a different conversation to me!'. At this point, I was beginning to lose patience with her and it I actually reminded her that she had also said she had a busy clinic. I still felt ill, my chest felt delicate and I had been trying to avoid any confrontation with anyone as it physically hurt. I honestly felt I was being kicked when I was down. I find this episode very distressing. Those weeks following the episode were the worst of my life. Dr Garg with her lack of sympathy and empathy significantly added to this distress.
I had some bad experiences with previous GP’s and I am therefore very apprehensive when have to go to the doctor. Dr Garg made me feel comfortable and was very easy to talk to. She took the time to listen to me before making suggestions and it was very clear she genuinely cares and wants to help. I feel so much better for having found a doctor who listens and is not patronising. What a wonderful lady!
Short link to review Dr Rekha Garg: http://iwgc.net/eekmn