Crown Street Surgery

Crown Street Surgery 2024-04-02 Person 5 5 0

Male receptionist was very understanding and discreet. I am not a patient of this surgery but should I ever move to its catchment area, would not hesitate to join the practice. First Impressions Count and these were Excellent.

nothing

Crown Street Surgery 2024-03-11 Person 2 5 0

Everything seems okay: reception-team rude. Of the three times having been in; the first time the reception staff were rude and did not care to help my personal needs. First gave the wrong forms, second did not want to take in the forms because they were on lunch despite still working at the desk with no one to cover her for lunch [seems the others were late] - when someone did come, they did not acknowledge the queue until someone approached them as if the people in the line were there for a bit of a laugh. Third time, most pressing: an elderly gentleman in front of us who did not speak very good English was being shouted at and accused of giving misleading information when it looked like the poor gentleman was just trying to check in on his wife. 830am, 11-03-2024. Receptionist's tone was disrespectful and the accusations were unnecessary nor helpful to the confused-looking elderly gentleman. More training recommended.

More communication or interpersonal skills vetting / training should be offered to the front line of the surgery. From other reviews, it seems quality of care from reception-staff have been on decline at this surgery.

Crown Street Surgery 2017-11-27 Person 4 5 0

This is a very well-run practice. First-rate service. The ability to get same-day appointments is very valuable. Trying to get through on the telephone at 8.30 am to do this is not easy but I can't see (or don't know) how this can be improved. I think they do their best to accommodate patients.

Crown Street Surgery 2017-04-13 Person 1 5 0

Crown Street Surgery quality of care and reception experience has fallen. I am a very dissatisfied customer and every occasion have a different issue with the level of service received Reception staff need training and appointment times need to be kept too and more available

Crown Street Surgery 2017-02-28 Person 1 5 0

the receptionist were totally rude,they all laughed and mocked a person with disabilities keeping giving me dirty look and the Indian looking one Shouldn't not be working here she's not friendly or nice it's not the right atmosphere for her