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Whizz-Kidz
2016-12-14
Person
3
5
0
Written by a carer
Written by a carer 14th December 2016
The whole process took too long. It took 2 years to even start talking about a power chair. The online form is confusing, it took me 4 months to realise I had only registered my details and not filled in an application form. I also received a generic email about getting back in touch whilst I was waiting for a call from Whizz-Kidz who hadn't contacted me!
The power chair and handover was great. Although we got a difference chair than we had been told we were getting even though we'd told Whizz-Kidz the issues we were having around changing our motability car.
All in all your communication (or lack of) lets you down.