Mrs Tracey Ellis 2020-02-03 Person 5 5 0

Tracey Ellis is a very knowledgeable Oncologist who comes across a warm, caring professional. From day one Tracey explained all the options open to me, and answered all my queries with detailed explanations. She was reassuring to my personal needs and fully explained the various steps I would take, and the reasoning behind them. As well as being clinical and professional Tracey could also inject a bit of humour when some light relief was called for. It surprises me not one bit to see Tracey has been given the IWantGreatCare Award. Fully deserved! One thing I feel could be improved. It's a little uncomfortable to have staff wondering around the waiting rooms calling out names in order to find the next patient. Not that we have anything to be ashamed of. Just a little more privacy would be welcome and surely a way could be found to give this. Also, in my case I am slightly deaf and couldn't always catch the name being called. Not the staff's fault - it's the system they are given to work with. I actually found all the staff Fantastic!