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Mrs Rachael Bilton
2022-10-11
Person
5
5
0
Written by a carer
Written by a carer 11th October 2022
My husband had to attend for a barium meal and follow-through. As he has multiple health issues, he isn't the easiest person to deal with, but Rachael, and Charlotte the nurse, were just fantastic. They were so caring, patient, helpful and cheerful with him, explaining everything in a way he could understand, and using loads of common sense when problems arose. The whole process was carried out in the most professional manner, and in a way which caused him as little stress as possible. Thank you.
29th November 2022
Response from Mrs Rachael Bilton
Sorry for my delayed response. Thank you for your feedback and kind comments. I have passed your comments onto Charlotte and our departmental leadership team. Kind regards Rachael