Ringmer

A truly dreadful pharmacy for the same reasons that others have given. They expect you to wait 5 working days to process a repeat prescription sent electronically from the surgery 200 m away. You come in and it’s not ready. Today I went in to collect my prescription which they had had 7 working days to dispense only to be told that they had ‘not finished processing’ it. What they meant was they had not bothered to start. It does NOT take 7 days to take a packet off a shelf and stick a frigging label on it!

Simply the care I received today was as it always has been and no doubt always will be - Excellent. I cannot think of any way the customer care can be improved. Always a pleasure to go in!

It is a common problem that prescriptions left to be made up and collected later are not done when one returns, which necessitates waiting while it is made up. The pharmecist is very helpful but two members of staff are not and verge on rudeness. My wife took her prescription in on Monday at 3 pm and put it in the box. 24 hours later I came to collect it. I was told that it was not done and they had only had it for 24 hours. It may be that the branch is under-staffed or it is poorly managed. Surely a prescription should be made up within 24 hours.

The prescription service is dreadful. Earlier this week I took a prescription in during the morning and said I would call back at 4.00pm. When I returned I had to wait for 40 minutes before receiving my tablets. This was not the first time I have had very poor service. Even when a prescription has been dispensed by the time I return the staff seem unable to find the tablets and spend an age looking for them. The pharmacist seems to change very frequently so there is no continuity at all. On occasions I have been told, incorrectly, that I must leave the form RA for repeat prescriptions at the shop. On other occasions the pharmacist on duty has been happy for me to retain the RA - which I prefer since I have had it lost by the chemist. In short the organisation of the prescription service is so bad that I shall not be using it again; even though I live in Ringmer and it is the most convenient chemist for me.

Recently I wrote complaining about the service at the Ringmer store. I write now to say that the current staff have turned that chemist around and now the staff are quick and responsive and the waiting time is now minimal. Particularly, the pharmaceutical preparation staff are clear and quick. Pleasure to go in there. Well played staff. Bob Munnery

This pharmacy is right next to my Doctors and the closest to my house,hence the only reason for returning. I have been using it for a number of years and I can honestly say they have never got my prescription without something going wrong. They seriously have no efficient system in the shop, if any at all. The shop lacks management, order and definitely urgency. My visit last week has been the worst so far, firstly by loosing my prescription (which was nothing new) and instead of the staff member looking for my prescription she preceded to read a text message in front of me, when they eventually found my goods there was no apology and very little communication. The shop needs organisation and management, desperately.

This store serves a large population and located opposite the Dr surgery is always extremely busy. The staff have to deal with queues most of the day but do so with cheer and courtesy. Some customers seem to complain when they have to wait for their prescriptions to be prepared and I have witnessed a lot of rudeness towards the staff. The store has had its problems in the past but is now well run and staffed by friendly and helpful ladies with a permanent pharmacist in residence who is very knowlegeable and efficient. The store provides a free delivery service and the driver often offers to deliver urgent items out of hours when needed.